Questions?
We're here to help.
We strive to support our patients on their journey to balanced hormones, better energy, and lasting wellness—all through the convenience of telemedicine. Below, you’ll find answers to common questions about our services, appointments, and how we can help you feel your best.
Will It Is Well Health and Wellness be my primary care provider or OB/GYN?
Yes and No – we are a direct primary care and concierge wellness clinic, but with an important distinction. We do provide primary wellness and preventive care services, meaning we can serve as your main point of contact for everyday health needs, routine visits, and ongoing support. However, we do not replace the role of an OB/GYN for specialized women’s health or the role of specialists you may already see.
Our goal is to give you more time, more access, and more personalized attention than traditional practices typically allow. We focus on helping you stay well, catch concerns early, and create a comprehensive plan for your unique needs. Think of us as your dedicated partner in health—providing the access and support of concierge care, while also complementing any other providers you may work with.
Do you accept health insurance?
We do not accept insurance and are not in network with Medicaid or Medicare. We do not do prior authorizations for medications, provide superbills, or interact with insurance companies. Because we are a cash-based wellness practice, our weight loss and hormone optimization programs are considered elective and not medically necessary.
Are there any challenges with telemedicine?
While telemedicine offers convenience and accessibility, some challenges include limited ability for physical exams and reliance on technology (internet connection and devices). We recommend finding a quiet, private space with a strong internet connection for your appointments. Please note: that not all concerns or conditions can be fully address via telemedicine and there may be times where it is recommended for you to seek evaluation at an in-person facility.
What if I need to reschedule or cancel my appointment?
Please contact our office via phone 803-999-7477 or email info@itiswellmed.com to make adjustments to your appointment. If you cancel within 24 hours, there may be a fee associated.
What weight loss programs do you offer?
At It Is Well Health and Wellness we offer comprehensive, medically supervised weight loss programs that are a minimum of 12 weeks long. Our programs are designed to help you achieve sustainable, lasting results. Our approach goes above simply providing mediations; we focused on creating personalized journey tailored to your unique needs and goals. We focus on developing healthy habits, ensuring that you are not just achieving short-term weight loss but rather embracing a healthier lifestyle that lasts.
What is hormone therapy, and how will it benefit me?
Hormone therapy involves balancing or replacing hormones to address imbalances that can cause symptoms like fatigue, weight gain, mood swings, and low energy. It can improve overall well-being, enhance energy levels, stabilize mood, and support better sleep, helping you feel more like yourself. Hormone therapy is not a one-size fits-all. Our team will work with you to determine the most appropriate approach, ensuring it aligns with your health history, goals, and wellness journey.
How do I know if I need hormone therapy?
A thorough evaluation, including a detailed medical history, symptom discussion and blood tests will help determine if you have a hormone imbalance that could benefit from replacement therapy.
What types of hormone therapy do you offer?
We offer bioidentical hormone replacement (BHRT), testosterone therapy, and thyroid hormone therapy, among others. BHRT comes in many different forms which are tailored to your individual needs. We DO NOT offer pellet therapy.
What is the process of starting Hormone therapy?
Starting hormone therapy at It Is Well Health and Wellness is a personalized process. We begin with your initial consultation to discuss symptoms, health history, and wellness goals. You’ll complete comprehensive lab testing that is included in the cost of your initial consult. Once your lab results are received, we will then meet for the second part of your initial consult to review results and treatment options.
You will have the opportunity to opt into one of our comprehensive hormone optimization packages which are a minimum of 12 weeks long. At It Is Well Health and Wellness, our hormone optimization program is more than just a quick fix and medication. It’s a holistic approach that focuses on enhancing your quality of life, longevity, energy, and a sense of enhanced wellness.
